The Influence of Management Performance and Management Performance on Member Satisfaction of Islamic Microfinance Institutions

Abstract

This study was conducted to determine the Management Performance and Management Performance on the satisfaction of members of Islamic microfinance institutions. The object of this study is BMT Samara Sukoharjo. This research approach uses a quantitative approach. The research population is all members of BMT Samara, with a sample of 93 respondents. Data analysis tests were conducted using multiple linear regression models, t-tests, F-tests, and determination coefficient tests (R2). The results show that, partially, the management performance variable (X1) has a positive and significant influence on the satisfaction of members of Islamic microfinance institutions BMT Samara. Likewise, management performance (X2) has a positive and significant influence on the satisfaction of members of Islamic microfinance institutions BMT Samara.